Due to the COVID-19 global pandemic, the importance and benefits of phone surveys have been increasingly recognized around the world. However, many National Statistical Offices and survey practitioners had limited experience in conducting phone surveys, and the implementation guidelines were lacking. Phone surveys differ from traditional face-to-face interviews in many aspects and require specific technical skills and considerations in order to yield high-quality data. Against this background, the World Bank’s Living Standards Measurement Study (LSMS) team partnered with the Mannheim Business School (MBS) and the Joint Program in Survey Methodology (JPSM), and with financial support from the Trust Fund for Statistical Capacity Building (TFSCB), developed training materials to serve as a guide for phone survey practitioners. This training covers each stage of the phone survey life cycle, including questionnaire design, sampling design, use of Computer-Assisted Telephone Interviewing, and remote data quality monitoring.
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