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Quality Management

Course

Self-paced e-learning

UN Partner

Offered by

United Nations Industrial Development Organization

Course details

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Length
1.5 days
Effort
9 hours
Level
Introductory
Language
English
Venue
Online
Certificate
No
Price
Free

Course summary

An e-Learning training programme that promotes understanding and facilitates the implementation of Quality Management effectively throughout a company.

About this course

A Roadmap to Quality is a newly developed and state-of-the-art e-Learning training programme to promote understanding and facilitate the implementation of Quality Management effectively throughout a company. All aspects of the concept of Quality Management are described in nine modules, which focus on the specific quality and standards requirements of small and medium-sized enterprises (SMEs) in developing countries. Furthermore, as topics such as social and environmental responsibility, sustainability and Good Governance are increasingly capable of generating competitive advantage, the impact of these key drivers for business and economic development on Quality Management has been tackled.

The 9 Modules provide clear theoretical and practical guidelines for the full range of Quality Management activities.

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Target audience

Professionals working in small and medium-sized enterprises.

Learning objectives

  • To enable SMEs to implement total quality management (TQM) themselves—within the limits of their own resources and by drawing on the resources of their own staff
  • To raise awareness on the relevance of international standards for effective operations
  • To promote the use of ISO 9001: Quality Management System among SMEs in developing countries